Refund policy
Returns & Refunds Policy
At POSES CLUB, every piece is prepared with care, protection, and attention to detail.
This policy explains when returns, cancellations, and refunds may be accepted.
1. Return Window
For standard, non-custom products, you may request a return within 14 days after receiving your order.
To be eligible for a return, the item must be:
- unused
- undamaged
- in its original condition
- in its original packaging
- returned with all included items, certificates, gifts, and accessories
To request a return, contact us at:
contact@poses.club
Please include your order number and the reason for the return.
Items sent back without first contacting us and receiving approval will not be accepted.
2. Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for all return shipping costs.
Original shipping fees are non-refundable once the order has been dispatched, except where required by law.
The customer is responsible for choosing a reliable return shipping method and for keeping proof of shipment.
POSES CLUB is not responsible for returned packages that are lost, delayed, damaged, or sent to the wrong address during return shipping.
Items sent back without prior approval will not be accepted.
3. Orders Already Dispatched
Once an order has been dispatched, it cannot be cancelled immediately.
If the customer requests cancellation after dispatch, we may need to wait until:
- the package is delivered and returned
- the carrier confirms return to sender
- the carrier confirms the package is lost
A shipment delay does not automatically mean the order is lost or refundable.
4. Delayed Shipments
International deliveries may be delayed due to customs, postal exchange centers, local delivery services, holidays, security checks, or other circumstances outside our control.
If a shipment is delayed, POSES CLUB will help investigate with the carrier.
Refunds for delayed shipments are reviewed case by case.
Shipping fees may not be refunded if the package has already been dispatched and the carrier service has already been used, except where required by law.
5. Lost Packages
A package is considered lost only when the shipping provider officially confirms it as lost.
If a package is confirmed lost, POSES CLUB may offer one of the following solutions:
- replacement
- store credit
- refund
- another fair solution depending on the case
6. Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Please send:
- your order number
- clear photos of the item
- clear photos of the packaging
- a short explanation of the issue
We will review the case and offer a suitable solution.
7. Custom-Made and Personalized Orders
Some POSES CLUB pieces are custom-made or personalized.
This may include:
- recipient name
- private message
- customer car photo
- special design
- custom symbolic object
- 1 of 1 piece
- personalized packaging
- any product made specifically for the customer
Custom-made and personalized orders cannot be cancelled, returned, or refunded once production has started, unless the item arrives damaged, defective, or incorrect.
The customer is responsible for providing correct names, spelling, messages, images, and design details.
POSES CLUB is not responsible for mistakes caused by incorrect information provided by the customer.
8. Sale Items and Gift Cards
Sale items, discounted items, limited special offers, and gift cards are non-refundable unless required by law or unless the item arrives damaged, defective, or incorrect.
9. Refused Delivery or Wrong Address
The customer is responsible for providing a complete and correct shipping address.
POSES CLUB is not responsible for delays, failed delivery, return costs, or lost packages caused by incorrect or incomplete addresses provided by the customer.
If a customer refuses delivery or does not collect the package, return shipping and handling costs may be deducted from any refund where permitted by law.
10. Refund Process
Once we receive and inspect the returned item, we will notify you whether the refund is approved.
Approved refunds will be processed to the original payment method.
Please note that banks and payment providers may take several business days to show the refund on your account.
11. Import Duties and Taxes
International orders may be subject to customs duties, import taxes, or local fees.
These charges are the responsibility of the customer and are not controlled by POSES CLUB.
POSES CLUB is not responsible for customs delays, import taxes, or local fees charged by the destination country.
12. Contact
For return or refund questions, contact us at:
contact@poses.club or posesclub@gmail.com
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Custom-Made Orders Policy
Some POSES CLUB pieces may be custom-made or personalized.
This may include:
- recipient name
- private message
- custom design
- customer car photo
- special symbolic object
- 1 of 1 custom piece
- personalized packaging
Custom-made and personalized orders are created specifically for the customer.
Because of this, custom-made and personalized items cannot be cancelled, returned, or refunded once production has started, unless the item arrives damaged, defective, or incorrect.
Before Production
If you contact us before production begins, we may be able to adjust or cancel the order.
After Production Starts
Once production has started, the order cannot usually be cancelled.
Customer Approval
For custom-made products, the customer is responsible for providing correct names, spelling, messages, images, and design details.
POSES CLUB is not responsible for mistakes caused by incorrect information provided by the customer.
Damaged or Incorrect Custom Orders
If a custom-made item arrives damaged or does not match the confirmed order details, please contact us within 48 hours of delivery with clear photos.
We will review the case and offer a fair solution.
For Contact,
contact us at:
contact@poses.club or posesclub@gmail.com
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